Refund & Exchange Policy – Yummi Buds

Website: yummibuds.ca

At Yummi Buds, customer satisfaction is our priority. However, due to the nature of cannabis products and health regulations, we have specific guidelines for refunds and exchanges. Please review this policy carefully before placing your order.

1. Refund Policy

🚫 No Refunds on Opened Products

For health and safety reasons, we do not provide refunds on any cannabis products that have been opened, used, or tampered with.

📦 Change of Mind

We do not accept returns or exchanges for reasons unrelated to product quality (e.g. change of mind or buyer’s remorse).

2. Cannabis Flower Exchange Policy

Not satisfied with your flower? We’ve got you. Yummi Buds offers flower exchanges within 24 hours (1 day) of purchase.

🌿 Conditions:

• Flower exchanges are subject to a $10 restocking fee
• Exchange value is based on the remaining weight of the product
• If the new flower is more expensive, the customer must pay the difference
• If the new flower is cheaper, the difference is reimbursed in store credit points

💡 Example:

• You purchase a $140 half oz (14g)
• You smoke 2g, leaving 12g
• That flower is now valued at $120
• You want to exchange it for a $140 flower
• You must pay a $10 restocking fee + $20 difference = $30 total

3. Exchange Policy – Other Products

We offer exchanges on non-flower products under the following conditions:

• The product must be unused, unopened, and in original packaging
• Exchange requests must be submitted within 24 hours of receiving the order
• You must provide a clear description and photos of the issue
• All exchanges are subject to review and approval by our team
• A delivery fee may apply for exchanges (see delivery policy for details)

4. How to Request an Exchange

Call or Text: (437) 849-7886

When contacting us, please include the following:

• Your order number
• A clear description of the issue
• Photos of the product, if applicable

Our team will review your request and respond within 1 business day. If approved, we’ll coordinate the exchange directly with you.

5. Important Exclusions

• Opened or used products are not eligible for exchange
• Products must be in original, untampered packaging
• No exchanges for change of mind or buyer’s remorse
• Requests made after 24 hours of delivery will not be considered

6. Need Help?

If you have any questions or concerns about your order or this policy, please contact us:

Phone/Text: (437) 849-7886
Website: yummibuds.ca